Digital case processing with KLE

What is KLE?

KLE is a Swiss standard service process whose name derives from the German for “Customer-integrated Service Process from Claim to Provision”. It enables the smooth exchange of data between insurers and insured companies in relation to benefit cases. Insured companies can handle all claims directly in their own ERP system (usually payroll software). Manual processes are largely eliminated, significantly reducing the workload on both sides.

The advantages of KLE for businesses

• End-to-end processing of benefit cases directly in your payroll software
• Data transmission with a single click – no manual input means greater efficiency
• Documents such as sick notes can be transmitted directly
• Secure communication channel via KLE, which remains open until a case is closed and ensures traceability
• Immediate access to case data such as case number, daily allowance rate or status
• Digital delivery of daily benefits statements immediately after processing

Do you have any questions about rolling out the KLE process? Answers to the most common questions can be found under “Frequently asked questions about KLE”. If you have any further questions, the SWICA team will be happy to provide one-to-one advice.