Nr. 1 in Kundenzufriedenheit
K-Tipp, bonus.ch, AmPuls und unsere Kunden sind sich einig – SWICA ist die Nr. 1 unter den Schweizer Krankenversicherungen in Kundenzufriedenheit. Erfahren Sie, was SWICA-Kunden zufrieden macht.
Noah Perrenoud
«I was very well received in Neuchâtel. All the staff are very attentive and smil-ing, which is really lovely! My appointment with Mr. Joao Ribeiro was very useful. His explanations were very clear and he gave me excellent advice. I’m very satisfied with my visit and I’m even more delighted to be a member of SWICA. Thank you for everything and I look forward to seeing you soon!»
Jürg Suhner
«santé24 is a really valuable healthcare organisation. It's so great to be able to count on your expert services if I fall ill, or if I need advice after being ill. Your health advice deserves particular praise. As a SWICA customer, I always feel well looked after with you. Thank you so much for taking the time to deal with my concerns. One satisfied customer!»
Monique Maurer
«J’ai connu SWICA par le biais de mes parents, car je faisais tout pour eux en raison de leur âge. SWICA était déjà super il y a 20 ans, c’est pourquoi j’y suis assurée et en suis toujours très satisfaite.»
Erich Stauffer
«We would very much like to thank Valentina Camera at the agency in Thun for her professional advice and helpful explanations.»
Aurelio Soldini
«Excellent support at every level, whether in person or via the Benecura app. Thank you!»
Daniel Schär
«When I contacted SWICA about supplementary insurance, your customer advisor, Kristina Vesic, dealt with my request in a friendly and professional manner and at the same time optimised my existing insurance cover to better fit my needs. Such proficient advice and assistance is exemplary and reflects the quality of SWICA as a reliable health insurance partner.»
Cigdem Kalin
«Mr. Salomon in Aadorf is a very helpful and dedicated person, he can help us in terms of insurance policies and private support for health related issues. When we need, we know that Herr Salomon is always there. Thank you so much.»
Franz Becker
«My wife and I have been customers of the Aadorf branch for years. When you enter the office there you get a good feeling. The people who work there are always very friendly, obliging and professional. You're made to feel like a customer they want to help rather than merely a number or someone imposing on them. They're genuinely keen to sort out your problem or respond to your request. Even if they can't help you there and then, someone always gets back to you promptly. Keep it up! We can only warmly recommend Swica, especially the Aadorf branch!»
Raffaela Achermann
«Many thanks for the friendly and extremely helpful advice from santé24! I will use this service more often in future, and recommend it to others. Thank you!»
Ruedi Koch
«I'm really happy with SWICA. Attentive, friendly, helpful and they always ask how you are when you've been in hospital. Extremely professional. And the same goes for santé24. For me it has to be SWICA, because they treat customers with decency and respect.»
Karin Eijckelhof
«Everyone I speak to is always friendly and helpful. Innovative ideas (partnering with TKB), quick responses to all queries, understanding and even checking a medical bill that seemed high to me – that’s SWICA!»
Corinne Dittrich
«I’m currently at a rehab centre getting some really excellent treatment. I’m also aware that all this costs a lot of money. SWICA has made this possible for me, and I’m therefore convinced that they take me seriously and know that this is what I need. And, yes, my rehabilitation has been a great success!!! I never thought that this would be possible, but SWICA has provided me with the best option. I’ve regained confidence in my health and am fully committed to maintaining it with all I've got, and I hope to even improve it with some luck and willpower.
And during my illness I was able to support my son while he had his first operation. This, too, was not a problem, which made all of us very happy.»
And during my illness I was able to support my son while he had his first operation. This, too, was not a problem, which made all of us very happy.»
Brigitta Galli
«I have been a very satisfied SWICA customer for many years now. I'm lucky enough to be in a good state of health, but I know that I can always rely on SWICA.»
Simone Isler
«SWICA is the best health insurer in Switzerland by far. I tried CSS, Arcosana, Concordia and others, but then I switched back to SWICA. Thanks to SWICA, instead of having more than 12 days of migraines a month, with the injection I now only have one day and my quality of life is so much better! SWICA is very straightforward, fast and has fantastic customer service!»
Hatice Yilmaz
«I am very happy with my personal contact person, Melike Öztekin. Ms Öztekin's clear communication and friendly manner makes the whole process easy to understand and this results in hassle-free care. Well done!»
Laurent Ludovic
«A fantastic advisor (Mr Cudré-Mauroux) helped me with everything. Thanks to the changeover I have been able to save on lot of things with Swica products (for example Fitnesse and complementary medicines). Being able to contact a doctor online with the device from wherever you are is really great for minor emergencies. (You can even use it on holiday by the sea). I highly recommend this very modern insurance that is top value for money. Thank you very much.»
Dimitri Moschos
«We've all had calls from health insurers offering us lower premiums and asking us to switch to them. However, in the case of my family and me, the excellent service and care we get from the SWICA office in Olten have kept us there as loyal customers for years. Most of my dealings with SWICA have been with Renate Peter, who helps me with whatever I need and gives great advice. Policyholders often face complicated issues, but I could always count on SWICA's help and appreciate their friendly style – something not to be taken for granted these days. So, I’m happy to share my experience with SWICA with others. Keep it up! By the way, having had the same contact person for years tells me that the Olten branch must be a good place to work.»
Jacqueline Bellon
«I've been with SWICA for 50 years. I really recommend this insurance company because of how understanding it is, the fast payments and everything it does to help remedy the different illnesses we might come across in life.»
Bettina Täuber
«In the past few weeks I had to have surgery twice. Settling the claims has gone smoothly. Today I even got a phone call from someone at SWICA asking how I'm doing, and whether I'm satisfied with how everything went. To me this is a health insurance company really going above and beyond! I'm a big fan. Thank you for this excellent service.»
Markus Bärlocher
«I had an extremely pleasant telephone call with Ms Lakki (Regional Head Office St. Gallen) this evening. She answered my questions expertly, objectively and calmly, and explained the advantages and disadvantages of various insurance models. I am now fully informed! What I found really positive was that it wasn’t a sales pitch. I look forward to further enlightening conversations with and great services from your health insurance company should the need arise.»
Karin Both
«If I could choose an "Employee of the Year 2021", I would nominate Serkan Koca. He thinks for himself, scrutinises the policies closely and has given me really good advice. He is knowledgeable and very friendly. Excellent customer service. Great!»
Hans Maurer
«Every Swica experience has been completely satisfying for me. In the many years I've been with Swica, I've always been very satisfied! Capable, motivated, reliable, friendly and fast. What more could you ask? Quite simply the number one.»
Rolf Isliker
«Absolutely outstanding health insurance! The best insurer you could wish for, especially here at the Kloten agency, and most especially Janine Peter!»
Daniel Henke
«For our family, only the best is good enough. Thanks to SWICA, we were able to enjoy the first hours and days together in a family room after our daughter was born. It’s wonderful and reassuring to know that, if anything happens, we as a young family are in good hands with SWICA.»
Hans Wassmer
«I'm 76 years old, I've been with SWICA for donkey's years, and I've NEVER had any problems with billing. My telephone enquiries have also always been handled to my complete satisfaction. I'm a SWICA customer for life! :-)»
Karin Arigoni
«In the autumn of 2013 I was diagnosed with breast cancer. It came as a massive shock to me. SWICA reassured me straight away and explained that it is a health insurance company that really covers the disease. Today I’m doing very well and I’m very grateful to SWICA.»
Christina Troxler
«For me, Swica means a lot of heart, friendliness and helpfulness. I've never experienced anything like it! I always find Swica to be competent, understanding, enthusiastic, thoughtful, customer-friendly and good-humoured. I can and will heartily recommend Swica anytime.»
Vincent Faysse
«Digital insurance! I very much appreciate the services provided by the website and the mobile app: easy document transfer, a complete picture of your coverage, a wide range of information, etc.
It’s a real time-saver!»
It’s a real time-saver!»
Walter Raguth
«My wife and I have been insured with SWICA for many years and are very happy with its service and the efficient way it handles our invoices. We also think that its premiums easily match those of other health insurers.»
Andrea Terebesi
«With Swica’s services and expert advice by phone or in person, I’m well looked after in every area of my life. From OSKA to Swica I’m always very satisfied: no reason to change insurers.»
Oliver Etter
«The people at SWICA are always very friendly and helpful when I contact them and provide me quickly with the information I need. I know that there are other insurers with lower rates, but I've always appreciated SWICA's service. The fact that I've been with them for years clearly says a lot.»
Iris Eggenberger
«Everything great. Dealt with concerns promptly. Will be glad to recommend!»
Mijin Cavallini
«As a mum and midwife I find that SWICA offers great maternity-related benefits and services. Already during pregnancy SWICA provided support with acupuncture, which helped me a lot. And after the birth they were always there for us, which meant I could enjoy the time with my baby.»
Nadine Wild
«I'd like to express my sincere thanks. I'm very happy with Swica's services, their caring, friendly and expert handling of my case, and the way they support their customers. I'd particularly like to thank Mr Salomon, who worked on my case in a capable, friendly and warm manner. He kept me well informed and always followed up with me promptly to provide updates without my having to ask (something I had never experienced before). I can recommend Swica Aadorf with absolutely no reservations.»
Christiana Sutter
«I’ve had insurance from SWICA for many years and have always been happy with how they handle my concerns. Also when I call them they are always friendly and helpful.»
Daniel Longhi
«I would especially like to thank Hugo Garcia for his speed and professionalism in dealing with my supplementary insurance request. He is very easy to talk to and really listened to my needs. I'm very happy to have been in contact with him. I wish him every success in his work.»
Ingrid Jbilou
«I’ve been insured with SWICA for over forty years, and my two adult sons have been for their whole lives. I even registered my younger son, who was born in 1992, while I was still pregnant. SWICA may be a bit more expensive, as you often hear, but it’s not just the benefits that are perfect. So is the advice you get from the General Agency and over the phone. I’ve never had any problems in Switzerland or on trips abroad thanks to SWICA’s fast and straightforward processing. Given a choice I will always opt for SWICA as the health insurer for my family.»
Michael Griebsch
«Taking part in the TytoHome pilot saved us several visits to the doctor, and the feedback fed back directly into improving the service. We’re now keen users of telemedicine.»
Markus Bärlocher
«I called SWICA about some contract changes, and it made them just as I had hoped. And invoicing, too, works without a hitch. What's more, I get refunds from my Completa Top plan quickly, without me having to chase after them. My personal situation will change at the end of the year, which means I'll have to rethink what's in my contract. Thanks a lot for taking good care of me!»
Daniela Wilhelm
«SWICA has been able to provide professional assistance to me and my family, regardless of the subject area. The adviser is so friendly that he’s almost become part of the family. SWICA offers a check-up which my husband decided to take advantage of. Although he doesn’t like doctors, he was really delighted with it.»
