Welcome to SWICA Lucerne

Whether it’s for private individuals or companies – The whole team would be delighted to hear from you and give you professional and personal advice. We look forward to hearing from you.


Go to the location overview

We would be happy to advise you in person.

Portrait photo of Antonio Andrianello, Regional Director Lucerne
Antonio Andrianello

Regional Director

Portrait photo of Philipp Sidler, Regional Head of Sales for Private Customers Lucerne
Philipp Sidler
Regional Head of Sales for Private Customers
Portrait photo of Roland Schwegler, Regional Manager for Customer Care Lucerne
Roland Schwegler

Regional Manager for Customer Care

Opening hours

Monday 08:00 - 12:00  13:30 - 17:00 
Tuesday 08:00 - 12:00  13:30 - 17:00 
Wednesday 08:00 - 12:00  13:30 - 17:00 
Thursday 08:00 - 12:00  13:30 - 17:00 
Friday 08:00 - 12:00  13:30 - 16:00 

Closed on the following public holidays 2024

  • Monday 1 January 2024
  • Tuesday 2 January 2024
  • Thursday 8 February 2024 *
  • Monday 12 February 2024 *
  • Friday 29 March 2024
  • Monday 1 April 2024
  • Thursday 9 May 2024
  • Monday 20 May 2024
  • Thursday 30 May 2024
  • Thursday 1 August 2024
  • Thursday 15 August 2024
  • Wednesday 2 October 2024
  • Friday 1 November 2024
  • Sunday 8 December 2024
  • Tuesday 24 December 2024
  • Wednesday 25 December 2024
  • Thursday 26 December 2024
  • Tuesday 31 December 2024

* Only open in the morning

SWICA 24/7 customer service

The customer service line is available whenever you want to call – even outside office hours and at the weekend: +41 58 800 99 33

Contact for companies   Contact for the catering trade

 

Contact form for private customers

SWICA customer *
Please contact me by *

Calls are returned during business hours.

A reply will be given during business hours.

* Compulsory field

What our customers have to say

Ursina Gabathuler
«I’ve been insured with SWICA for as long as I can remember. Fortunately I’ve always enjoyed good health, and I intend to ensure that it stays that way. Thanks to the Completa Praeventa contribution towards my gym membership and my annual membership at the pool, I am more motivated to do something to stay in good physical health.»
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Karin Both
«If I could choose an "Employee of the Year 2021", I would nominate Serkan Koca. He thinks for himself, scrutinises the policies closely and has given me really good advice. He is knowledgeable and very friendly. Excellent customer service. Great!»
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Urs Dübendorfer
«The whole family has been impressed with the professional and expert advice we get from SWICA. SWICA are there to advise and support us. This is a health insurer you can rely on. You can really feel that they care about the health of their customers.»
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Theres Steinlin
«I was ill last year. SWICA helped me by offering an excellent range of services (phone-based advice, work reintegration options etc.) and providing them in a straightforward way (cover note for necessary measures, co-payments for alternative methods, etc.).»
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Oliver Etter
«The people at SWICA are always very friendly and helpful when I contact them and provide me quickly with the information I need. I know that there are other insurers with lower rates, but I've always appreciated SWICA's service. The fact that I've been with them for years clearly says a lot.»
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Tabea Neuhaus
«SWICA pays 800 francs towards my gym membership. And it offers the BENEVITA bonus programme which helps people who enjoy exercise and have a health-conscious lifestyle to keep their premiums down. I would recommend SWICA to anyone who is interested in exercise and health.»
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Christoph Walter
«I've been insured with SWICA practically since I was born. SWICA is there for you around the clock and is an absolutely reliable and competent advisor in all health matters.»
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Sandra Schenkel
«Very knowledgeable and friendly advice given over the phone by Mr Salomon, the advisor.»
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Thomas Gramm
«We are satisfied with SWICA’s services in every respect and have found their Client Services always to be friendly and helpful. The coach who's there when someone has an operation, for example, ensures that things stay calm, and we can get help quickly and easily if needed.»
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Ali Tuygu
«It was at Christmas. We were abroad and had forgotten to take our little daughter’s medication with us. Thanks to sante24 we were able to pick up the medication at the nearest pharmacy. You can always rely on SWICA and sante24!»
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Annabelle Kaelin
«After bad experience with another health insurer, we switched to SWICA and right away felt that we were in good hands. Thank you»
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Jürg Suhner
«Even though I'm retired now, I still look after people in need and come into conversation with them. You would hardly believe the stories I hear about health insurers. About incorrect information, or promises which then can't be kept. It is people seeking advice who often end up short-changed – people who don't have the confidence, or sometimes the ability, to stand up for themselves.
With SWICA I've always received really competent advice – whether it was just a brief phone message, or if a doctor was also consulted – no fuss, no quibbles. But what really touches me is that, whether I'm phoning or asking in person at an agency counter, with SWICA you are taken seriously as a INDIVIDUAL.

I wish that all INDIVIDUALS could enjoy the valuable services that SWICA provides.»
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Corinne Dittrich
«I’m currently at a rehab centre getting some really excellent treatment. I’m also aware that all this costs a lot of money. SWICA has made this possible for me, and I’m therefore convinced that they take me seriously and know that this is what I need. And, yes, my rehabilitation has been a great success!!! I never thought that this would be possible, but SWICA has provided me with the best option. I’ve regained confidence in my health and am fully committed to maintaining it with all I've got, and I hope to even improve it with some luck and willpower.

And during my illness I was able to support my son while he had his first operation. This, too, was not a problem, which made all of us very happy.»
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Claudia Esser
«I arrived in Switzerland at the start of 2016. The SWICA customer advisor took me through the entire system in great detail and with enormous patience and explained what I had to look out for as regards insurance and what was right for me. With SWICA I feel that I’m taken seriously, in safe hands and fully supported. Simply wonderful!»
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Alessandro Ferraro
«Very friendly, honest and professional advice.»
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Christin Hoffmeyer
«Last year I started running, changed my diet and began taking better care of myself. So I was looking for an insurer which would support me in my new health-conscious lifestyle. As soon as I came across the BENEVITA bonus programme, my decision was made.»
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Caroline Schlund-Mayor
«I had three cancer diagnoses. Thanks to SWICA’s generosity, I was able to have all the necessary operations and treatments very quickly. That’s 11 years ago now, and today I’m in excellent health.
Many thanks to SWICA and best wishes»
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Hans-Peter Ingold
«I believe that the year I became a SWICA customer, namely 1964, says everything about my satisfaction with SWICA. If I wasn't satisfied, I'd have switched to another insurance company long ago. »
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