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Digital claims processing with KLE

Thanks to KLE (Customer-integrated Service Process from Claim to Provision), all claims can be processed completely digitally. KLE largely eliminates manual processes because it allows organisations to process claims directly in their payroll software. This significantly reduces operating costs and effort.

What is KLE?

KLE is a Swiss standard service process that enables the smooth exchange of data between insurers and insured organisations in the event of claims. This way, insured organisations can process all loss events directly in their own ERP system (in most cases their payroll software). This largely eliminates manual processes and significantly reduces the work involved on both sides.

KLE has the following benefits for businesses

  • Allows the complete processing of claims directly in the payroll software
  • Eliminates manual data entry and boosts efficiency
  • Enables documents such as certificates of incapacity for work to be transmitted directly
  • Allows traceability thanks to digital processes
  • Enables the current status of a claim to be viewed at any time

Do you have questions about introducing the KLE standard service process? Below you'll find answers to the most frequently asked questions. If you have further questions, SWICA employees will be glad to help.

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Frequently asked questions about KLE

How can I use KLE in my organisation?

What SWICA insurance plans can I use KLE for?

Does it cost anything to use KLE?

Can KLE also be used in conjunction with a broker?

Is it possible to obtain a case file number before the actual registration?

What do I do if there's a change of insurer?

Where will I find more information on the KLE Swiss standard service process?

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