Frequently asked questions about BENEVITA

You can find answers to the most commonly asked questions regarding BENEVITA in our FAQ.

Redeem digital vouchers

How do I redeem a voucher in the BENEVITA app?

How long is the voucher valid for?

What providers are there?

Bonus programme

What is BENEVITA?

What are the challenges?

What kinds of challenges are there, and what do you have to do?

How do I earn points?

Where can I see how many points I have?

How do collected points affect my supplementary insurance plans?

How many points do I need for the Level 1 discount on premiums?

How many points do I need for the Level 2 discount on premiums?

How many points do I need for the Level 3 discount on premiums?

BENEVITA deadlines

What happens to my points and community coins after the deadline for redemption?

When do I have to redeem the discount on my premiums in order to benefit from the discount in the coming year?

Terms and conditions

Who can use BENEVITA?

How do children benefit from the bonus programme?

Minors insured with SWICA benefit automatically from the same BENEVITA discount level as the main contact person (usually a parent). This only applies if at least one parent is also insured with SWICA and uses the BENEVITA bonus programme.

How do young people (aged 18 or over) benefit from the bonus programme?

What are the requirements in terms of insurance cover?

I only have basic insurance with SWICA. Can I still use the app?

I'm not insured with SWICA but I'm interested in BENEVITA. Can I use the app?

Can you also use BENEVITA outside Switzerland?

I don't have a smartphone. Can I still benefit from BENEVITA?

Earning points automatically

How do I connect a fitness tracker?

What activities can I track?

My points weren't transmitted. What can I do?

Community coins

What are community coins and how do I collect them?

How can I redeem my community coins?

What can I redeem my community coins for?

Login/registration

How do I register?

Can you only use the BENEVITA app if you have a SWICA account?

I don't have a SWICA account. What can I do?

I’ve forgotten my password. What can I do?

Data protection

Which data from the BENEVITA app does SWICA process as the operator, and for what purpose?

What happens to my data if I delete the BENEVITA app?

Does SWICA adhere to the Swiss Data Protection Act (DSG)?

General

Is BENEVITA a medical product?

Which operating systems are supported?

Who developed the BENEVITA app?