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Common questions about insurance

Frequently asked questions about basic insurance, supplementary insurance and SWICA's insurance plans.

General

What is the difference between basic and supplementary insurance?

What exactly is hospitalisation insurance?

Who can take out which insurance?

Do I have to take out basic and supplementary insurance with the same insurer?

Who determines the benefits that are covered?

I am currently unemployed. Am I still insured against accidents?

I work part-time. Do I have to have accident cover in my health insurance?

How do I find out which insurer pays my daily sickness benefits?

All about SWICA insurance

What basic insurance models does SWICA offer?

What supplementary insurances does SWICA offer?

How can I calculate my premiums?

How can I pay my insurance premiums?

Where can I find my tax certificate?

Adjusting and optimising your cover

Would you like to adjust your insurance cover or optimise your premiums? Find out how and get money-saving tips here.

Adjusting your cover

How can I adjust the excess of compulsory basic insurance?

How can I increase or decrease my cover?

How can I switch my basic insurance model?

How can I include or exclude accident cover in my insurance policy?

How can I cancel my mandatory basic insurance and what deadlines apply?

How do I cancel my supplementary insurance and what are the notice periods?

Do I need to adjust my insurance cover while I'm completing my military or national service?

I will soon be leaving Switzerland. What do I have to do concerning my health insurance?

Optimise your cover and save money

Am I eligible for a premium discount?

How can I save on basic insurance?

How can I save on my supplementary insurance?

Can I benefit by combining basic and supplementary insurance plans?

What is the loyalty bonus from the rate based on the age at enrolment?

What is meant by group discounts?

Ways to get in touch and offers for customers

SWICA offers complete customer service and can be contacted at any time of day (including from abroad) if you have any medical questions or in emergencies. With SWICA, you also enjoy many other fantastic advantages.

Customer service and contact in emergencies

How can I reach SWICA's customer service?

Who do I contact if I want personal advice?

Are there also local contact persons?

Who can I contact if I need medical help?

Personal consultation

Would you like more information on SWICA or a personal consultation? Client Services would be happy to assist. Call us on +41 58 800 99 33 or send us a message using the contact form below.

Request a personal consultation

SWICA – No. 1 for customer satisfaction in multiple rankings