Basic insurance with santé24 or partner practice as first point of contact
Benefits included in basic insurance
The various basic insurance models all offer the same benefits. The only difference between the models is the choice of first point of contact for medical questions. The benefits provided under basic insurance include:
- Conventional medical treatment and complementary medicine
- Hospital stays in the general ward
- Emergency transport and search and rescue operations
- Treatment abroad in emergencies
How the BESTCARE model works
Under the FAVORIT BESTCARE model, you contact the santé24 telemedicine centre (available around the clock) on +41 44 404 86 85 or a SWICA partner practice first. Or you can use SymptomCheck in the BENECURA app, where you will receive a recommendation based on your answers to some questions.
- Rapid medical opinion via the santé24 telemedicine centre, a SWICA partner practice or the SymptomCheck tool in the BENECURA app.
- If your health problem can’t be fully resolved in this way, santé24 or your doctor at the BESTCARE partner practice will refer you to a specialist.
- Customers insured under BESTCARE are provided with a TytoHome device free of charge, which can be used by santé24 during consultations.
- The Compassana app is used to manage the exchange of data between BESTCARE service providers to ensure integrated care.
- Your deductible is reduced by 50% (adults: 350 francs, children: 175 francs)
- You get a discount of between 12% and 13% on your premium (learn more). Use our premium calculator for an easy way to compare premiums for SWICA basic insurance plans and your potential savings: go to premium calculator.
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Frequently asked questions about the pharmacy model
What's the difference between the BESTCARE model and the STANDARD basic insurance?
Are there any situations in which i don’t have to consult santé24, a BESTCARE partner practice or BENECURA symptomcheck?
What is the Compassana app?
What do I do in an emergency?
How much can I save on my premiums with the BESTCARE model?
How can I get the best premium?
Exclusive services and advantages free to all SWICA customers
- Free, 24-hour telemedicine service from santé24 doctors and medical staff
- SWICA customer service available 24/7 in Switzerland and abroad
- Expert advice on medication, exercise, nutrition, medicinal plants and vaccinations
- active4life programme with 100 benefits and discount offers at selected partners
Discover all of the advantages
We are happy to advise you
Would you like more information on SWICA or a personal consultation? Client Services would be happy to assist. Call us on +41 58 800 99 33 or send us a message using the contact form below.Request a consultation Calculate your premium