Documents and downloads
Here you will find all the documents on SWICA's offer for private clients as PDF files.
You will need the free Adobe Acrobat Reader to enable you to view them.
You will need the free Adobe Acrobat Reader to enable you to view them.
Terms of insurance and use
1 Basic insurance
- SWICA
- General Insurance Conditions (GIC) KVG (PDF)
- Supplementary conditions FAVORIT CASA (PDF)
- Supplementary conditions FAVORIT MEDICA (PDF)
- Supplementary conditions FAVORIT MEDPHARM (PDF)
- Supplementary conditions FAVORIT BESTCARE (PDF)
- Supplementary conditions FAVORIT MULTICHOICE (PDF)
- Supplementary conditions FAVORIT SANTE (PDF)
- Supplementary conditions FAVORIT TELMED (PDF)
- Supplementary conditions SALARIA
Supplementary and hospitalisation insurance
- SWICA
- Special Insurance Conditions (PDF)
- General Insurance Conditions (GIC) VVG (PDF)
- Supplementary conditions COMPLETA TOP (PDF)
- Supplementary conditions COMPLETA PRAEVENTA (PDF)
- Supplementary conditions for COMPLETA FORTE (PDF)
- Supplementary conditions SUPPLEMENTA (PDF)
- Supplementary conditions OPTIMA (PDF)
- Supplementary conditions DENTA (PDF)
- Supplementary conditions HOSPITA (PDF)
- Supplementary conditions INFORTUNA (PDF)
- General insurance conditions (GIC) SALARIA (PDF)
- PROVITA
Brochures, forms and directories
1 Overviews and general brochures
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- Participation in the cost of medicines (PDF)
- Care Management (PDF)
- New family member – benefits for mother and child (PDF)
- Activities for health promotion and preventive healthcare (PDF)
- Information for relocating to Switzerland (PDF)
- Treatment methods in complementary medicine (PDF)
- List of check-ups (PDF)
- List of aids (PDF)
- List of innovative therapy methods (PDF)
- Overview of SWICA services and advantages (PDF)
Forms
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- Application for direct debit (PDF)
- Policy separation (PDF)
- Policy merger (PDF)
- Questionnaire regarding medical treatment costs (PDF)
- Questionnaire on your deregistration from Switzerland (PDF)
- Home help invoice form (PDF)
- Declaration of authorisation (PDF)
- Tooth damage – findings / cost estimates (PDF)
What our customers have to say
Urs Dübendorfer
«The whole family has been impressed with the professional and expert advice we get from SWICA. SWICA are there to advise and support us. This is a health insurer you can rely on. You can really feel that they care about the health of their customers.»
Laurent Ludovic
«A fantastic advisor (Mr Cudré-Mauroux) helped me with everything. Thanks to the changeover I have been able to save on lot of things with Swica products (for example Fitnesse and complementary medicines). Being able to contact a doctor online with the device from wherever you are is really great for minor emergencies. (You can even use it on holiday by the sea). I highly recommend this very modern insurance that is top value for money. Thank you very much.»
Jacqueline Bellon
«I've been with SWICA for 50 years. I really recommend this insurance company because of how understanding it is, the fast payments and everything it does to help remedy the different illnesses we might come across in life.»
Franz Becker
«My wife and I have been customers of the Aadorf branch for years. When you enter the office there you get a good feeling. The people who work there are always very friendly, obliging and professional. You're made to feel like a customer they want to help rather than merely a number or someone imposing on them. They're genuinely keen to sort out your problem or respond to your request. Even if they can't help you there and then, someone always gets back to you promptly. Keep it up! We can only warmly recommend Swica, especially the Aadorf branch!»
Oliver Etter
«The people at SWICA are always very friendly and helpful when I contact them and provide me quickly with the information I need. I know that there are other insurers with lower rates, but I've always appreciated SWICA's service. The fact that I've been with them for years clearly says a lot.»
Hatice Yilmaz
«I am very happy with my personal contact person, Melike Öztekin. Ms Öztekin's clear communication and friendly manner makes the whole process easy to understand and this results in hassle-free care. Well done!»
Walter Raguth
«My wife and I have been insured with SWICA for many years and are very happy with its service and the efficient way it handles our invoices. We also think that its premiums easily match those of other health insurers.»
Nadine Wild
«I'd like to express my sincere thanks. I'm very happy with Swica's services, their caring, friendly and expert handling of my case, and the way they support their customers. I'd particularly like to thank Mr Salomon, who worked on my case in a capable, friendly and warm manner. He kept me well informed and always followed up with me promptly to provide updates without my having to ask (something I had never experienced before). I can recommend Swica Aadorf with absolutely no reservations.»
Iris Eggenberger
«Everything great. Dealt with concerns promptly. Will be glad to recommend!»
Antonia Schmied
«S = Socially responsible
W = Wonderfully efficient
I = Incredibly friendly
C = Calmly reassuring
A = Absolutely with it»
W = Wonderfully efficient
I = Incredibly friendly
C = Calmly reassuring
A = Absolutely with it»
Eleonora Preisig
«I’ve been insured with SWICA since 1 February 1988. SWICA is the BEST health insurer for me!! With SWICA's help, I have had the good fortune to survive something bad. Everything is always very pleasant with the team in Zug too.»
Raphael Mudher
«I have been a very satisfied SWICA customer since my childhood. At present I’m studying at the Belvoirpark hotel management school. Through my job as a catering professional I know that quality and good customer service are absolutely essential for every company. SWICA has been delivering this service for 25 years.»
Felix Naef
«I’ve been insured with SWICA – or its predecessor OSCA – since birth. I am very happy with the customer service and always look forward to talking to my customer advisors in Heerbrugg. If I have questions, they are always there, always friendly, and always ready to listen to my concerns.»
Marcel Sowa
«Whether it’s processing doctors’ bills or getting help in choosing a doctor, we always have a helpful and professional point of contact. Actually, we hope that we will never need SWICA, but in the final analysis it’s good to know that we can rely on it.»
Erich Stauffer
«We would very much like to thank Valentina Camera at the agency in Thun for her professional advice and helpful explanations.»
Markus Mühlemann
«I am very happy with SWICA. The customer service team is always professional and knowledgeable when providing information. I have had health and accident insurance with Swica for 40 years and have had no complaints in all this time.»
Dimitri Moschos
«We've all had calls from health insurers offering us lower premiums and asking us to switch to them. However, in the case of my family and me, the excellent service and care we get from the SWICA office in Olten have kept us there as loyal customers for years. Most of my dealings with SWICA have been with Renate Peter, who helps me with whatever I need and gives great advice. Policyholders often face complicated issues, but I could always count on SWICA's help and appreciate their friendly style – something not to be taken for granted these days. So, I’m happy to share my experience with SWICA with others. Keep it up! By the way, having had the same contact person for years tells me that the Olten branch must be a good place to work.»
Markus Bärlocher
«I called SWICA about some contract changes, and it made them just as I had hoped. And invoicing, too, works without a hitch. What's more, I get refunds from my Completa Top plan quickly, without me having to chase after them. My personal situation will change at the end of the year, which means I'll have to rethink what's in my contract. Thanks a lot for taking good care of me!»
Hans Wassmer
«I'm 76 years old, I've been with SWICA for donkey's years, and I've NEVER had any problems with billing. My telephone enquiries have also always been handled to my complete satisfaction. I'm a SWICA customer for life! :-)»
Jürg Suhner
«santé24 is a really valuable healthcare organisation. It's so great to be able to count on your expert services if I fall ill, or if I need advice after being ill. Your health advice deserves particular praise. As a SWICA customer, I always feel well looked after with you. Thank you so much for taking the time to deal with my concerns. One satisfied customer!»