Basic insurance with the telemedicine service as your first point of contact
Overview
- How the telemedicine service model works
- Frequently asked questions and what to do in an emergency
- Brochure and insurance conditions downloads
- Services free to all SWICA customers
- Contact for questions and advice
- Optimum protection with SWICA supplementary insurance plans
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Benefits included in basic insurance
The various basic insurance models all offer the same benefits. The only difference between the models is the choice of first point of contact for medical questions. The benefits provided under basic insurance include:
- Conventional medical treatment and complementary medicine
- Hospital stays in the general ward
- Emergency transport and search and rescue operations
- Treatment abroad in emergencies
How the telemedicine model works
Under the FAVORIT TELMED telemedicine model, for any health-related matter you first call the santé24 telemedicine centre on +41 44 404 86 86 (available around the clock). The medical staff there will not prescribe any diagnostic or therapeutic measures, but will offer you a recommendation on what to do next.
- Team of qualified doctors and medical experts
- santé24 will help you look for doctors, therapists or hospitals
- santé24 staff will also be glad to arrange an appointment directly for you at a Medbase Health Centre or SWICA partner practice
- You get a discount of between 6% and 11% on your premium (learn more). Use our premium calculator for an easy way to compare premiums for SWICA basic insurance plans and your potential savings: go to premium calculator.
Frequently asked questions about the telemedicine model
What's the difference between the telemedicine model and the STANDARD basic insurance?
Are there any situations when I do not have to contact santé24 first?
What do I do in an emergency?
How much can I save on my premiums with the telemedicine model?
How can I get the best premium?
Exclusive services and advantages free to all SWICA customers
- Free, 24-hour telemedicine service from santé24 doctors and medical staff
- SWICA customer service available 24/7 in Switzerland and abroad
- Expert advice on medication, exercise, nutrition, medicinal plants and vaccinations
- active4life programme with 100 benefits and discount offers at selected partners
Discover all of the advantages
We are happy to advise you
Would you like more information on SWICA or a personal consultation? Client Services would be happy to assist. Call us on +41 58 800 99 33 or send us a message using the contact form below.Request a consultation Calculate your premium