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TytoHome FAQ

If you can't find the answers to your questions here, please contact our technical helpline on +41 52 244 28 30 or by email to tytohome@swica.ch: Monday to Thursday from 8:00 to 12:00 and from 13:30 to 17:00, and on Friday from 8:00 to 12:00 and from 13:30 to 16:00.

Purchase & costs

Can I buy more than one TytoHome device?

Is there a charge for using TytoHome? Is there any financial incentive for using TytoHome?

If I buy a TytoHome device, will this affect my current insurance model?



Getting started

What does the TytoHome package contain?

How do I install TytoHome?

Do I need training in how to use TytoHome?



Using the device

Does the device also work offline?

What kinds of exams are possible with TytoHome?

Can I use TytoHome outside of my home and/or abroad?

Who can use TytoHome?

Can several people from the same family use the same device?

Can the device be used on infants?

How do I use TytoHome?

Who can I turn to in a medical emergency?

Can I reorder consumables?

How can I access information about the installation procedure?

What are the technical requirements for using BENECURA?



Participants in 2020 pilot phase

I have a TytoHome device from the 2019 or 2020 pilot phase. Can I continue to use it?



Technical service

The TytoHome device cannot connect to the network.

Is it possible to log in to the TytoCare app directly?

Why do I have to use the BENECURA app?

Will the TytoHome software be constantly updated?

What approvals does TytoHome have?



Data protection

What will happen to my data?

How is data stored?



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