Customer service 24/7 health insurance

First class and international. BestMed from SWICA

The BestMed insurance card is the insurance card for SWICA clients requiring the highest standards of healthcare.

Questions and answers

Thanks to your Insurance Card you can benefit from valuable services:

  • SWICA BestMed – preferential access to outstanding medicine
  • Worldwide customer service 24/7
  • santé24 – your Swiss telemedicine service
  • Support in medical emergencies abroad
  • Cashless prescriptions in Swiss pharmacies
  • Use of active4life preferential offers
You can access your digital insurance card in the mySWICA app for presentation when you visit the doctor. Just click on the green card symbol at the top right of the screen after logging in.
If you have any questions about your insurance cover or your Insurance Card, please contact the 24-hour customer service or your personal customer service. The santé24 helpline provides advice on health-related issues.
In accordance with the provisions of the Swiss Federal Office for Public Health (FOPH), the microchip contains the same administrative data that is printed on the insurance card. Depending on the scope of insurance, you can therefore obtain medication at a pharmacy without having to pay for it directly.
No. Either the old card was valid only for a limited time, or your cover has changed in such a way that a new card had to be issued. Please destroy the old card.
Please contact SWICA Client Services. You will find the address of your personal Client Services office on insurance documents such as your policy, premium invoice, benefit statement, etc. Or you can order a new card online.
Insured persons with global private hospitalisation insurance have access to outstanding medical treatment around the world. This added value is reflected in the specially designed Insurance Cards if the insured person has also taken out basic health insurance with SWICA.

Fill your prescription without cash

With your SWICA Insurance Card, you can fill your prescriptions at Swiss pharmacies without having to pay in cash. The amount is settled directly between the pharmacy and SWICA. In case that a co-payment applies, SWICA will bill you for the amount later.

BestMed partners

SWICA maintains a BestMed partnership with leading hospitals in Switzerland. For more information about the current BestMed partners, call the SWICA BestMed number 0800 40 20 10 or visit us at www.swica.ch/bestmed.

Medical emergencies abroad

SWICA is there for you if you face an emergency abroad. It issues cover notes for hospital treatment around the clock and makes quick and safe arrangements to get you back to Switzerland. You will be treated by the best doctors and benefit from full financial protection.

The reverse side of the card is the European insurance card. It enables doctors, hospitals and other providers to settle the costs of emergency treatment within the EU/EFTA area with SWICA directly, which means you won’t have to make any payment – except for eventual co-payments.

International phone no.
+41 44 404 86 90