Insurance card for SWICA customers
Find out more about the insurance card’s features and what to do if you lose it.
Questions and answers
All customers with SWICA basic insurance receive a physical insurance card by post. If you have only taken out supplementary insurance with SWICA, you can access the insurance card digitally in the mySWICA customer portal and present it.
Your insurance card gives you quick and direct access to many valuable SWICA services:
- Worldwide Customer Service 24/7
- santé24 – your Swiss telemedicine service
- Cashless access to prescribed medication from Swiss pharmacies
- Support in medical emergencies abroad
- Use of active4life preferential offers
You can access your digital insurance card in the mySWICA app for presentation when you visit the doctor. Just click on the green card symbol at the top right of the screen after logging in.
If you have any questions about your cover or insurance card, please contact Customer Service 24/7 or your personal customer adviser. For any health-related issues, please contact santé24
In accordance with the provisions of the Swiss Federal Office for Public Health (FOPH), the microchip contains the same administrative data that is printed on the insurance card. Depending on the scope of insurance, you can therefore obtain medication at a pharmacy without having to pay for it directly.
It is no longer possible to store emergency medical data on your insurance card. SWICA recommends that you download the BENECURA app, which has a health dossier that you can use to store medical data and documents securely. Another option is the electronic patient dossier (EPD), which is currently in development. You can find out more at www.patientrecord.ch.
No. Either the old card was valid only for a limited time, or your cover has changed in such a way that a new card had to be issued. Please destroy the old card.
Please contact SWICA Client Services. You will find the address of your personal Client Services office on insurance documents such as your policy, premium invoice, benefit statement, etc. Or you can order a new card.
Fill your prescription without cash
With your SWICA Insurance Card, you can fill your prescriptions at Swiss pharmacies without having to pay in cash. The amount is settled directly between the pharmacy and SWICA. In case that a co-payment applies, SWICA will bill you for the amount later.
Medical emergencies abroad
You can request help if you experience an emergency abroad. SWICA can, for example, issue cover notes for hospital treatment. If you find yourself in a medical emergency which requires your immediate return to Switzerland, our specialists will discuss the matter with local doctors and arrange for your safe repatriation.The reverse side of the card is the European insurance card. It enables doctors, hospitals and other providers to settle the costs of emergency treatment within the EU/EFTA area with SWICA directly, which means you won’t have to make any payment – except for eventual co-payments.
International phone no.
+41 44 404 86 86
